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1. Introduction
Welcome to Hulppy. We respect your privacy and are committed to protecting your personal and financial information. This Privacy Policy describes in detail the types of information we collect from you, how we use and share that information, and the choices you have regarding our use of your information. Our goal is to be transparent about our practices so you can make informed decisions about using our services. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by this policy in its entirety.
2. Information We Collect
We collect information that you provide directly when you register an account, initiate a transaction, or communicate with our customer support. This may include your name, email address, residential address, date of birth, government-issued identification numbers, payment card or bank account details, and any documents required for identity verification. Additionally, we automatically collect certain technical information about your device and usage patterns—such as IP address, browser type, device identifiers, operating system, pages viewed, and cookie data—to enhance functionality, diagnose service issues, and improve site performance. We may also obtain aggregated or anonymized data derived from your activities that no longer identifies you personally.
3. How We Use Your Information
The information we collect serves multiple purposes: processing and completing your transactions, verifying your identity for fraud prevention, providing responsive customer support, and ensuring compliance with legal and regulatory requirements. We also use your data to personalize your experience—offering relevant product recommendations, promotions, and content tailored to your preferences. With your explicit consent, we may send you marketing communications about new features, special offers, or surveys. We analyze operational metrics and conduct internal research to refine our platform, optimize security measures, and deliver a seamless user experience.
4. Cookies & Tracking Technologies
We employ cookies, web beacons, pixel tags, and similar technologies to collect information about your interactions with our website and services. These tools help us remember your preferences, understand usage trends, diagnose technical issues, and measure the effectiveness of our marketing efforts. Most browsers allow you to control cookies through settings—enabling you to block or delete cookies if you choose. Please note that disabling cookies may impair certain functionalities of our platform and limit your ability to access certain features.
5. Sharing & Disclosure
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share information with trusted service providers—such as payment processors, identity verification vendors, and cloud hosting partners—solely to perform services on our behalf and under strict confidentiality agreements. We may also disclose data to comply with legal obligations, respond to lawful requests by public authorities, or protect our rights, property, and safety, as well as those of our users. In the event of an acquisition or corporate restructuring, your information may be transferred to the acquiring entity under the same privacy terms.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and carry out legitimate business needs. When data is no longer required, we securely delete or anonymize it using industry-standard methods. Specific retention periods may vary depending on the type of data and the applicable law.
7. International Data Transfers
As a global service provider, we may transfer, store, and process your information on servers located outside your home country. When such transfers occur, we ensure adequate safeguards—such as standard contractual clauses, binding corporate rules, or other approved mechanisms—are in place to protect your data in accordance with applicable data protection laws and international standards.
8. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to access, correct, delete, restrict processing, or obtain a copy of your information. You may also have the right to withdraw consent or lodge a complaint with a supervisory authority. To exercise these rights, please contact our Data Protection Officer at [email protected]. We aim to respond to all requests within applicable legal timeframes.
9. Security Measures
We employ a comprehensive security framework that includes end-to-end encryption, secure socket layer (SSL)/transport layer security (TLS) protocols, firewalls, intrusion detection systems, and multi-factor authentication for sensitive operations. Our security team conducts regular audits, vulnerability assessments, and penetration tests to identify and remediate potential risks promptly. While we strive to protect your data, no system is completely immune to unauthorized access or cyber threats; we urge you to use strong, unique passwords and keep your account credentials secure.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post the revised policy on this page with an updated “Last Updated” date and, for significant changes, notify you via email or a prominent banner on our platform. Continued use of the services after such updates constitutes acceptance of the revised terms.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected] or by mail at our registered office address. Our Data Protection Officer will address your inquiry and work with you to resolve any issues.